— Kevin Burkholder
WebAgent Navigator
A comprehensive, full-service, web based, call scripting and contact management system for call centers, sales groups, and customer service teams.
Kevin Burkholder is an Excellence-driven professional with over 30 years experience in leading projects and people, implementing and overseeing technology programs, and administering all facets of technology initiatives. He possesses in-depth knowledge and understanding of business requirements and functions with an ability to work with business leaders and experts to set agendas and deliver results.
Achieve excellence through the adoption and adaptation of best practices in IT management.
By implementing best practices through Business Service Management, Service Level Management, and the IT Infrastructure Library and adopting a service model orientation, IT can achieve an ongoing relationship with Business that will foster creative, practical, and essential practices geared towards corporate success. — [Benefits of Following Best Practices]
Implementing
Strategic & Tactical Planning
IT/Business Alignment
Change Management
Process Improvement
IT Governance & Standardization
Project Management & Coordination
Software Development
Maximizing
IT Alignment with Business Objectives
IT Planning Processes
Project Management Capabilities
Leadership & Management Strengths
Return on IT Investment
Competitive IT Strategies
Software Development
PHP
JavaScript
MySQL, MariaDB
SQL Server
HTML, CSS
Rest, Soap, XML, JSON, WebRTC, …
COBOL, Pascal
For Callcenters…
Designed, developed, enhanced, maintained, and supported a full-service web-based, programmable, callcenter agent scripting platform integrated with Amazon Connect, Asterisk, and Avaya PBX, QueueMetrics Call Tracking, ViciDial Predictive Dialer, Oreka Call Recording systems, and Google Analytics for call and agent monitoring.
WebAgent Navigator
(live demo available)
Other Areas of Expertise…
E-Commerce, ERP & CRM Implementation and Integration, Direct Response Marketing, TV/Media Buying & Tracking, Subscription Fulfillment, Data Warehousing, Life & Health Insurance Administration, Affordable Care & Medicare Enrollment.
Legacy system integration & maintenance.
Process Improvement, Change Management, Business Alignment, Service Oriented Management, ITIL Best Practices & IT Governance.
and more.
American Telecast Corporation
American Telecast Procucts
American Telecast Agency Services
American Telecast International
AON Information Systems
Better Grades Seminars
Cher Beauty Products
Fairchild Publications
Graphis International
Gazelle Home
Institutional Investor
Lori Davis Hair Care
Qualfon / InterMedia Marketing
R2C Group (Cmedia)
Richard Simmons
Rollins, Burdick, Hunter
Total Gym
Victoria Jackson Cosmetics
Worlco Data Systems
"...we knew, large or small, each task would be done with the same enthusiasm, quality and standard of professionalism. You were always a resource we could count on."
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"It's time to recognize your contribution. Without your help and unfailing efforts, this project would still not be done nor would it be as successful as it is."
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"A unique combination of experience, knowledge, imagination, and integrity."
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"The best I've ever worked with."
