Notes, instructions, and experiences with setting up, configuring, and using WebAgent Navigator with Amazon Web Services as well as other applications and services.

WebAgent Navigator is tightly integrated with Amazon Connect, a simple to use, cloud-based call center, and works well with other Amazon Web Services (AWS). When using WebAgent Navigator with Amazon Connect, Amazon Elastic Compute Cloud (EC2), and Amazon Relational Database Service (RDS), a fully cloud-based, flexible, fault-tolerant, highly scalable call-center is easily created and maintained.

The WebAgent Navigator demo, as well as the development and beta sites, are running from an Amazon EC2 instance with QueueMetrics running on a second EC2 instance. The database (MariaDB) is running on Amazon RDS. The softphone script using Amazon Connect is served from an Amazon S3 bucket using Amazon CloudFront content delivery.

Posts tagged #AmazonCCP

The Amazon Connect Contact Control Panel Revisited

After writing the last article on the Amazon Connect Contact Control Panel, I upgraded the Streams API (application programming interface) script and spent a lot more time testing, debugging, and updating my code. I found new features in the updated Streams API and I found bugs and errors in my code. Let’s look at the changes…

Kevin BurkholderMarch 25, 2020#AmazonConnect, #AmazonCCP, #AmazonCloud, #AWS, #AmazonWebServices, #WebAgentNavigator Comments

The Amazon Connect Contact Control Panel (CCP) & WebAgent Navigator

The Amazon Connect Streams API (Streams) gives you the power to integrate your existing web applications with Amazon Connect. Streams gives you the power to embed the Contact Control Panel (CCP) UI components into your page, and/or handle agent and contact state events directly giving you the power to control agent and contact state through an object oriented event driven interface.

Kevin BurkholderFebruary 3, 2020#AmazonConnect, #AmazonCCP, #AmazonCloud, #AWS, #AmazonWebServices, #WebAgentNavigator Comments

Notes, instructions, and experiences with setting up, configuring, and using WebAgent Navigator with Amazon Web Services as well as other applications and services.

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