WebAgent Navigator is tightly integrated with Amazon Connect, a simple to use, cloud-based call center, and works well with other Amazon Web Services (AWS). When using WebAgent Navigator with Amazon Connect, Amazon Elastic Compute Cloud (EC2), and Amazon Relational Database Service (RDS), a fully cloud-based, flexible, fault-tolerant, highly scalable call-center is easily created and maintained.
The WebAgent Navigator demo, as well as the development and beta sites, are running from an Amazon EC2 instance with QueueMetrics running on a second EC2 instance. The database (MariaDB) is running on Amazon RDS. The softphone script using Amazon Connect is served from an Amazon S3 bucket using Amazon CloudFront content delivery.
Running WebAgent Navigator using the Bitnami LAMP AMI (Amazon Machine Image) on Amazon Web Services
• Adding SSL (https) to the Bitnami server.
Running WebAgent Navigator using the Bitnami LAMP AMI (Amazon Machine Image) on Amazon Web Services
• Creating a sub-domain on the Bitnami server.
Running WebAgent Navigator using the Bitnami LAMP AMI (Amazon Machine Image) on Amazon Web Services
• Setting up the web server on Amazon EC2.